Refund and Discrepancy Policy

Due to the sensitive nature of research materials, products may not be returned once shipped except where required by law or where LEV determines, in its sole discretion, that a documented shipping error, damage in transit, or fulfillment mistake occurred.

Any delivery issue, shortage, damage claim, or order discrepancy must be reported in writing to levresearch.is@gmail.com within 3 business days of delivery. Approved resolutions may include replacement, store credit, or refund, as determined by LEV after review.

Payment disputes submitted without first contacting LEV for resolution may be contested with supporting order, delivery, and purchaser-verification records.

Purchasers must record a continuous, unedited video while opening their package, beginning before the outer packaging is opened and continuing until all contents have been removed and shown clearly. Discrepancy claims, including claims of missing, damaged, or incorrect items, cannot be honored without a full unboxing video. The video must be submitted with the claim.

To request review of a damaged, defective-on-arrival, or incorrect shipment, purchaser must notify LEV within 3 business days of delivery and provide order information, the product code(s) involved, the full unboxing video, and clear photographic evidence of the issue and packaging. LEV may, in its sole discretion, offer replacement, store credit, or refund where a claim is validated.

Opened or used research materials, custom or special-order items, and items returned without prior authorization are non-returnable and non-refundable. Returns shipped without an authorization reference will not be processed.

Orders may be canceled before they enter fulfillment by emailing levresearch.is@gmail.com with your order number. Once an order has been packed or shipped it cannot be canceled and must be handled under the damage and discrepancy process above.

Purchasers agree to contact LEV before initiating any payment dispute or reversal request with their payment provider so that the parties may attempt to resolve the matter. Nothing in this policy limits any non-waivable rights you may have with your payment provider, but improper disputes may result in refusal of future orders.

Approved refunds are issued through the same payment method used for the original order within 5 to 10 business days of approval. Timing of funds appearing in your account is determined by your payment provider.

To request a refund, return authorization, or cancellation, email levresearch.is@gmail.com with your order number, unboxing video, and supporting documentation.